Lower calling costs are not the only reason companies are implementing VoIP. Another reason is that VoIP can help in increasing employee productivity, such as by integrating with another software application, i.e. customer relationship management (CRM) software. In fact, according to a recent Better Buys for Business survey, 45% of current or potential VoIP users considers the “ability to integrate voice with data in applications” to be an important advantage.
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It is not uncommon nowadays for employees to telecommute or travel for business more frequently. And these employees need to stay in the loop and be able to communicate efficiently with colleagues, customers, and clients.
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Skype and other VoIP providers may have new competition from T-Mobile and Facebook.
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There are a host of reasons for companies to switch to VoIP, such as cost savings, more convenience and flexibility, and increased productivity. But VoIP can also help with customer and client relations as well.
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Top 10 Reasons Businesses are Implementing VoIP
Companies, whether they are small business or enterprises, are always looking for ways to cut costs from their budget while ensuring employee productivity and communication is still efficient. One such way is the implementation of Voice over Internet Protocol (VoIP), also known as Internet telephony. VoIP has become more popular in recent years as companies need to cut costs and improve communication between increasingly mobile employees and increasingly global customers. Below are the top 10 reasons businesses are implementing VoIP:
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VoIP allows for voice data to be located on the same network as other modes of communication, such as email, instant messaging, video conferencing, etc. This concept is known as unified communications, and it gives companies a variety of ways to boost productivity.
For example, employees can get their voicemail as an email with sound file attachments. Or the voicemail can be transcribed to text. Employees can also send or receive faxes via email. Calls can also be made via an email program such as Outlook.
Unified communications help employees stay in better contact with and become more accessible to their clients, customers, and colleagues. Employees can set their method of communication as a status so that their contacts can find the best and more convenient way to reach them.
If you’re interested in learning more about VoIP, you can download our white paper “VoIP Basics: An Introduction to the Benefits of IP Telephony.”
With a traditional phone system, adding lines, moving employees’ phones to a new desk, and other system configurations is done by physical rewiring by an outside technician. This process, known as the Move, Add, Change (MAC) process, tends to be costly and inconvenient for a company.
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Whether it is a large enterprise or small business, a growing number of companies either currently have or are looking into implementing VoIP. VoIP gives a company a variety of scalability options, depending on its size and needs. There are three different delivery systems, which each have their advantages and limitations. The main thing for a business to consider is who gets the ownership and responsibility of the equipment and software, either the business itself or the service provider?
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In these tough economic times, companies are trying to find ways to cut expenses from their budgets, especially telecommunications costs. And that is one of the main reasons companies want to switch to VoIP, according to a recent Better Buys for Business survey. That survey asks current or potential VoIP users “What are the most important advantages of VoIP?” A whopping 55% of users answered “lower calling costs”. Companies can build up substantial cost savings in the long term. Below are a few financial savings companies experience with VoIP:
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Considering a VoIP system for your office?
This buyer’s guide from Better Buys for Business details not only the advantages of VoIP, but also the five main issues to look for when making a buying decision.
Click here to download your free copy of the VoIP Buyers’ Guide: Key Issues (pdf)